CASE STUDY #4

You are working for the consultant. Your job is to identify the issues from the response
that should be considered further by the consultant team and possibly discussed with the
governing board and the CEO. The firm has a rule, “Never offer a criticism or negative
finding without suggesting how the client organization can correct it,” so you must
indicate what sort of correction would be recommended as part of your list. Because you
know there were about two dozen other interviews, you decide you should rank your
issues in importance, to make sure the most critical get discussed.